Privacy Policy

Information We Collect

We gather information that is necessary to provide you with a safe, personalised, and compliant gaming experience. This includes details you provide directly when creating an account, making deposits or withdrawals, or contacting our support team.

Personal Data

Personal data may include your full name, date of birth, residential address, email address, telephone number, payment details, and identification documents required for verification purposes. We also maintain records of your account activity, including transaction history and game play data.

Technical and Usage Data

When you visit our website, we automatically collect certain technical information such as your IP address, browser type and version, device operating system, pages visited, and the time and duration of your visits. This helps us improve site functionality and monitor for suspicious activity.

How We Use Your Information

Your data is used to create and manage your account, process deposits and withdrawals, verify your identity in line with regulatory requirements, and prevent fraud or money laundering. We also use it to personalise your gaming experience, communicate important account or service updates, and, where you have given consent, to send you promotional offers that may interest you.

All processing is carried out on the basis of contractual necessity, legal obligation, legitimate business interests, or your explicit consent.

Sharing and Disclosure

We do not sell your personal data to third parties. However, we may share information with trusted service providers who assist in operating our platform, including payment processors, identity verification agencies, customer support partners, and IT service suppliers. These organisations are contractually obliged to keep your data secure and use it only for the purposes we specify.

We may also disclose data where required by law, regulation, or order from a competent authority, particularly in connection with our obligations under UK gambling regulations.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enable essential functions such as account login, game performance, and security features. We also employ analytical cookies to help us understand how players use the site so we can make improvements.

You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect your ability to use parts of the website.

Data Security

We take the protection of your personal data seriously and implement appropriate technical and organisational measures to prevent unauthorised access, loss, or misuse. These include encryption of sensitive information, secure servers, access controls, and regular security reviews. While no system can guarantee absolute security, we work continuously to maintain high standards of data protection.

Your Rights

Under applicable data protection law you have the right to access the personal data we hold about you, request correction of inaccurate information, ask for deletion of your data in certain circumstances, object to particular types of processing, and withdraw consent where processing is based on consent.

To exercise any of these rights, please contact our support team. We will respond to your request within one month, or sooner where possible.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Once it is no longer needed, we securely delete or anonymise it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable legislation. Any material changes will be notified to you by email or through a prominent notice on our website. Continued use of our services after such updates constitutes acceptance of the revised policy.

Contact Us

If you have any questions or concerns about how we handle your personal data, please contact our customer support team via live chat or by emailing the address listed in the footer of our website. We are happy to assist and will respond promptly.